Hello from Amazon Selling Partner Support,
I understand that you would like to update your deposit method and want us to make sure that your account is not affected because of this. I will assist you with this.
Thank you for informing about this in prior.
In this case, as per the update we received from the internal team, I would like to inform you that, you can very well change/update your bank account information at any time on your seller account by following the steps on the below help pages.
Also, as we informed earlier I can assure that these changes will not affect your account health.
When you try updating the bank account information this process will request for a old bank account for security reasons. If you remember your old bank account number then you can proceed to change your bank information without any issues. If you don’t have/remember the old bank account details or if you face any trouble to enter the old bank account number then I request you to contact us via Phone to trouble shoot the issue further, because Sellers who don’t have their old bank account details need to under go a deep security verification process.
You can request a call from us seven days a week between 5:00am and 6:00pm Pacific Time. To request phone calls from your Seller Central account you can use the “”Call me now”” feature through below steps:
1. Click on “”Contact Seller Support”” button in the “”More ways to get help”” box found on the right side of Help pages. Or you can simply use the “”Contact Seller Support”” link available at the bottom of all Seller Central pages.
2. Select the service and then select the issue for which you require our help
3. Select “”Phone”” tab
4. Select your country
5. Enter your phone number and Extn. (if any)
6. Check “”+ This issue is urgent and requires immediate attention””, box if required
7. Click on “”Call me now”” button
Also, please be informed that whenever you add or change bank account information, a three-day security hold goes into effect. Fund transfers cannot be initiated until the hold expires. Only the primary account owner can make changes related to payment information.
In this case I would like to inform you that we have seller performance team who take cares regarding the seller activities on account. In this situation, I kindly request you to contact our seller performance team to inform them about the changes in your account.
We at seller support team does not have an option to forward your issue to our seller performance team as they need direct information from the seller for documentation purpose.
Once you informed our seller performance team, they will be aware of this issue that you are making changes in your account so your account will not get affect and also it will be safe without any issues.
You can directly contact our performance team by using email address:
Once you have contacted seller performance team and inform them about the changes you made in your account so that they will make a note about this in your account and make sure that your account is not affected because of this.
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